Feedback and Complaints

At Geelong Neuro Centre, we truly value your feedback and concerns. We’re dedicated to creating an environment where you feel comfortable and secure in voicing your thoughts.

Our top priority is providing exceptional, safe, and quality services to all our clients. Your feedback plays a vital role in helping us meet this commitment.

We embrace a culture of continuous improvement, and your insights empower us to deliver the best possible service and outcomes for you.

Kindly let us know if your feedback involves someone under 18 years old, as this helps us consider any extra child safety measures during our investigation. If you’d like to discuss this further, feel free to reach out using the contact details provided below.

You can choose to submit an anonymous complaint without providing personal details. However, please note that we won’t be able to update you on the progress or outcome in such cases.

At Geelong Neuro Centre, we adhere to Australian Privacy Laws, ensuring the privacy of everyone involved is protected when handling complaints.

Our Complaint Handling Process:

  • We strive to address and resolve complaints promptly and fairly.
  • All feedback will be acknowledged.
  • You’ll be kept informed on progress and outcomes throughout the process.
  • Positive feedback or compliments will be documented and shared with the team or individual involved.

Ways to Lodge a Complaint or Send Feedback:

Submit your feedback via this form or Email admin@geelongneurocentre.com.au

You may complain or appeal to alternative bodies if you want to, or if you are dissatisfied with the way your complaint has been managed or are not satisfied with the proposed resolution.

The NDIS Quality and Safeguards Commission (NDIS Commission) is an independent Commonwealth agency established to improve the quality and safety of NDIS supports and services.

The NDIS Commission can take complaints from anyone about:

  • NDIS services or supports that were not provided in a safe and respectful way
  • NDIS services and supports that were not delivered to an appropriate standard
  • how an NDIS provider has managed a complaint about services or supports provided to an NDIS participant

You can make a complaint to the NDIS Commission by:

  • Phoning 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged
  • National Relay Service and ask for 1800 035 544 or visit the NRS Website
  • completing a complaint contact form

For information about making a complaint, visit the NDIS Commission website .https://www.ndiscommission.gov.au/about/making-complaint

Geelong Neuro Centre is a registered NDIS provider.

Looking to Make a Referral or Enquiry?

Geelong Neuro Centre has two simple methods to seeing one of our specialists. Simply Make an Enquiry for yourself, a friend or a family member. Or if you’re a health professional and would have a client you know could benefit from our services. Simply enter their details on the Referral page and we will be in touch!